Working with the Staff

Both Golisano Children’s and Highland Hospitals are affiliated with the University of Rochester and, therefore, are teaching hospitals. In addition to your attending physician and nursing staff, you will be cared for by doctors who are still in training, as well as by medical and nursing students. The care team also includes respiratory therapists, dieticians and other specialist as needed.

The Strong Memorial Web site has a description of the healthcare team and their roles.

Be a Member of the Team

The staff is there to help you get well, but they are only a part of the equation. You play an important part in getting the most out of a hospitalization. It is important to understand that you are not the only patient; however, your care is important and your concerns should be respected.


The staff is there because at some level they want to help.  Smiles make a difference.  Thank you’s make a difference.  It helps to remember this often. -KT

Ask Questions – It’s important to be educated.  Asking questions is a good way to ensure you get the best care, understand your treatments and their schedules. If something doesn’t seem quite right, ask about it.  If it still doesn’t seem quite right, ask for a second opinion – politely.  It is your (your child’s) body and, ultimately, it is up to you to advocate for yourself or reach out for help.

Medications – Know your (your child’s) meds and doses, and why they are prescribed. It’s also important to know what the meds look like so that you can help ensure the right meds are being given. You are likely to encounter new medications during a hospitalization. Your medical team will use every precaution in selecting the medications and dosages, but every patient is unique. So, it is important that you inform the staff as soon as possible if you experience any unexpected reactions.

Treatment Schedule – Know your (your child’s) medication and therapy schedule.  If a treatment is getting uncomfortably late it is ok to politely ask about the delay. The nurses, therapists or pharmacy may just be busy, and a simple reminder may be all it takes to keep things moving and on time. By the same standard, it is important that you respect your (your child’s) med and therapy schedule.  If a treatment is due at 2, it’s not respectful to your body or your care giver to be out of your room until 3.


If you’re going to be off the floor for a while, it’s good to inform the nurse’s station or leave a note so the staff can locate you in time for a scheduled treatment. – GS

Infection Control

Hospitals are full of sick people, so it should come as no surprise that infection control (that is, making sure that illness does not spread among the patients) is a major concern. It is not only ok, but important, to ask your care givers to wash their hands, and use gloves, gown and mask when appropriate. Your doctor or head nurse can educate you on knowing what levels of infection control are appropriate in your case. You should also ask your visitors to observe the same standards.