The hospitals provide medicines and therapies designed to improve the physical health of the patient. Another important element in getting well is the emotional support patients receive from visits by family and friends.

Visiting Hours

The basic visiting hours are the same at both Strong and Highland Hospitals: 11:00 AM to 8:00 PM. Hospital staff may limit visitation during these hours to accommodate medical procedures or the needs of other patients. Under appropriate circumstances, arrangements may be made for limited visits outside the standard hours. At Golisano Childrens’ Hospital, parents may visit at any time and one parent may stay overnight.


There are many factors that influence your visiting schedule: hospital routines, work schedules, number of people who want to visit, etc. Of course, the amount of support a patient needs is an important consideration – and that may vary over the course of the hospital stay. There is no magic formula for determining the right amount of visitation – you’ll figure out what works for both the patient and visitors. – GS

Visiting Etiquette

Visitors drop by with the best intentions of helping the patient. Being mindful a few simple bits of etiquette will ensure the visit is a positive experience.

  • Naturally, visitors are focused on the family member or friend that they have come to see, but there are lots of other patients and staff nearby. Conversations should be kept at a respectful volume. Sitting/standing positions should not interfere with the staff as they go about their duties.
  • The schedule set for medications and therapies is established for the maximum effectiveness of the treatments, so sticking to those schedules is more important than the visitors personal schedules. That includes meals, too.
  • Rest is an important element in getting healthier, but the 24-hour activity in hospitals means they are not very restful places. Visitors should respect the patient’s energy levels and be willing to cut the visit short so s/he can get some sleep.
  • If hospitalization is necessary, then the patient is more susceptible to other illnesses and avoiding the spread of illness is a major concern. If a potential visitor is feeling ill, or has been in contact with someone who is ill, s/he should not make an in-hospital visit. Once in the hospital, visitors should wash their hands, and use gloves, gown and mask when appropriate.